Episode 24 titled "How Do You Negotiate?" has Former Hostage Negotiator & The Black Swan Group Instructor, Sandy Hein, teach you powerful negotiation techniques.

Episode Summary:

This episode of the Simple Questions Podcast features a discussion with Sandy Hein, a former hostage negotiator and negotiation instructor with The Black Swan Group. The Black Swan Group is a negotiation service that solves business communication problems with hostage negotiation strategies.

Listen as Sandy explains how to mentally approach a negotiation, effective negotiation techniques, and when to walk away from a negotiation.

In this episode we discuss:

• 00:00 - Boots on the Ground by Chris Hudson (Apple & Spotify)
• 00:54 - Introducing Sandy Hein
• 04:44 - Hostage Negotiation Career
• 09:57 - Negotiator's Mindset
• 15:33 - Negotiation Process
• 19:21 - Common Negotiations
• 23:57 - Labeling
• 28:14 - Negotiation Techniques
• 33:03 - Types of Yes
• 35:15 - Accusations Audit
• 40:14 - Saying Why
• 44:42 - Approaching Another Skilled Negotiator
• 46:30 - Walking Away
• 51:09 - Accusations Audit
• 55:04 - Closing Remarks
• 58:35 - Conclusion and Information

Resources:

• The Black Swan Group Website
• The Black Swan Group YouTube
• Never Split the Difference
• Why Aren't We Shaming Offenders Instead of Blaming Victims?