Kristie Goshow is the Chief Commercial Officer for KSL Resorts. In this episode, you're going to learn about a trend that's creating opportunity for us all - something she calls "The Great Crossover" - as well as ways hospitality providers can use technology and creativity to delight guests and staff - and make more money in doing this.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

119 The Transformational Consumer by Tara-Nicholle Nelson