The Community Experience Foundations of Trust With Author Ingrid Christensen
Jan 31, 2023
Ingrid Christensen, entrepreneur and author, talks about cultivating trust and preventing internet arguments. She discusses building trust in online communities, the importance of clear communication, and the vulnerability and trust involved in hospice care and the fertility process. She also emphasizes the importance of taking action and recommends 'The Four Agreements' as a must-read.
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Trust Is The Core Of Language Work
- Trust is fundamental in language services because clients hand over their voice and decisions to translators and interpreters.
- Ingrid argues that serving as someone’s voice creates a blind, vital trust that underpins critical outcomes like medical decisions and peace talks.
Self-Trust Precedes Trusting Others
- You cannot reliably trust others if you don't first trust yourself, because self-doubt triggers anxiety and distrust reactions.
- Ingrid links trust to physical brain chemistry, explaining why distrust feels like a bodily reaction.
Leaders Must Own Trust Building
- As a leader, accept responsibility for creating and cultivating trust every day and show clear care for your people.
- Over-communicate early and repeat key messages multiple times so members can internalize them and feel secure.