Mental Illness Happy Hour
Why I No Longer Endorse BetterHelp
Dec 1, 2023
The podcast discusses allegations by the FTC against BetterHelp for misusing customer's private information. The speaker explains their decision to end their endorsement deal with BetterHelp and the financial cost to edit out past ads. They also discuss failures in providing notice and limitation on health information use. The speaker shares personal beliefs and undisclosed information that influenced their decision to no longer endorse BetterHelp.
11:36
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Quick takeaways
- The host of the podcast, Mental Illness Happy Hour, decided to end their endorsement deal with BetterHelp due to ethical concerns raised by the Federal Trade Commission about the company's business practices.
- The decision to discontinue endorsing BetterHelp was made based on the misuse of customer's private information by the company, including unauthorized use and monetization of users' health information for advertising purposes, as well as the failure to implement proper measures to protect this sensitive data.
Deep dives
Reason for Ending Endorsement of Better Help
The podcast episode explains that the host is no longer endorsing Better Help due to ethical reasons. This decision was made after reading a report from the Federal Trade Commission that highlighted several violations committed by Better Help. These violations include the unauthorized use and monetization of users' health information for advertising purposes, as well as the failure to implement proper measures to protect this sensitive data. Despite settling for $7.8 million, Better Help admitted no wrongdoing, but the host found this settlement concerning. This information, along with personal experiences, led to the decision to discontinue endorsing Better Help.
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