
The Dental Up Podcast
Understanding Modern Business Concepts with Dr. Joyce Kahng DDS
Aug 1, 2019
Dr. Joyce Kahng, Assistant Clinical Professor at USC and practice owner, discusses the importance of understanding modern business concepts in running a dental practice. She also shares her insights on handling patients with high anxiety, creating a syringe-less dental environment, and knowing your worth in the dental industry.
47:17
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Quick takeaways
- Dr. Kong prioritizes patient comfort and actively listens to their concerns, creating a personalized and relaxed experience to alleviate dental anxiety.
- Understanding dental practice management and implementing effective systems are essential for dentists to enhance patient care and the overall success of their dental practice.
Deep dives
Building Patient Trust through Active Listening
Dr. Kong focuses on alleviating dental anxiety in her practice by taking her time with patients and actively listening to their concerns. She creates a calm atmosphere by scheduling patients with anxiety on days when she doesn't have hygiene appointments, allowing for a more personalized and relaxed experience. By taking the time to understand her patients' fears and concerns, Dr. Kong builds trust and helps ease their anxiety during dental procedures.
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