Understanding Modern Business Concepts with Dr. Joyce Kahng DDS
Aug 1, 2019
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Dr. Joyce Kahng, Assistant Clinical Professor at USC and practice owner, discusses the importance of understanding modern business concepts in running a dental practice. She also shares her insights on handling patients with high anxiety, creating a syringe-less dental environment, and knowing your worth in the dental industry.
Dr. Kong prioritizes patient comfort and actively listens to their concerns, creating a personalized and relaxed experience to alleviate dental anxiety.
Understanding dental practice management and implementing effective systems are essential for dentists to enhance patient care and the overall success of their dental practice.
Deep dives
Building Patient Trust through Active Listening
Dr. Kong focuses on alleviating dental anxiety in her practice by taking her time with patients and actively listening to their concerns. She creates a calm atmosphere by scheduling patients with anxiety on days when she doesn't have hygiene appointments, allowing for a more personalized and relaxed experience. By taking the time to understand her patients' fears and concerns, Dr. Kong builds trust and helps ease their anxiety during dental procedures.
The Importance of Dental Business Knowledge
Dr. Kong highlights the significance of understanding dental practice management and the business side of dentistry. She emphasizes the need for dentists to have a well-rounded skill set that goes beyond clinical expertise. By having a strong grasp of business concepts and implementing effective systems and organization in the practice, dentists can improve patient care and the overall success of their dental practice.
The Power of Social Media for Dental Marketing
Dr. Kong shares her success with using social media, particularly Instagram, to drive patients to her practice. By consistently posting engaging content and professional photography, she has been able to cultivate a strong online presence and attract new patients. Dr. Kong notes that social media, along with word-of-mouth referrals, has become a significant source of new patient acquisition for her practice.
Dr. Kong's Journey as a Dental Professor
Dr. Kong details how she unintentionally became a professor at USC through volunteer work during her day off from her practice. She became an assistant clinical professor, allowing her to teach dental students while also maintaining her own practice. She highlights the challenges and rewards of balancing both roles, noting the impact of teaching on her practice and personal growth as a dentist.
Our guest this week Dr. Joyce Kahng, DDS sits down with Shaun Keating and talk about why its important for practice owners to know both the business and dental aspects of running a dental practice. How at 23 years old, she quickly learned the importance of knowing your worth in the dental industry and the importance of self-reflection which led her to become an Assistant Clinical Professor at USC, a practice owner and was named one of the Top 40 Dentists under 40 in 2019. You will hear all this and more on this week’s episode of The Dental Up Podcast!
What you will here on this episode:-Dr. Kahng’s experience entering the Dental World as a graduate at 23 years old. -Understanding modern business concepts. -The Importance of looking at the bigger picture. - How Dr. Kahng handles patients with high anxiety and created a syringe-less dental environment. -Knowing your worth and reflecting where you are and where you want to be.
For more information on Dr. Kahng and her practice, feel free to check out the links down below: