#106 - Ajeet Kushwaha – CTO/CPO of Seekify - The compounding effect as to how we can keep getting better every day

This podcast interview focuses on product innovation that has the power to amplify the impact humans can make by a factor 10. My guest is Ajeet Kushwaha, Co-founder and CTO/CPO of Seekify

Ajeet is a serial entrepreneur, but started his career as a software engineer. In 2010, he co-founded his first company, HealthChakra.com, a saas based practice management platform for doctors. In 2011, he cofounded HealthKart, and in 2012, 1MG. In 2015, he built ‘Joe Hukum’, a chatbot SaaS platform, that was acquired by Freshworks in 2017, where he then became the Director of Product Management.

In the middle of 2019, he then founded Seekify - a Customer Experience Automation Platform, which helps businesses deliver wow customer experience by automating it without losing the human touch.

And this triggered me, hence I invited Ajeet to my podcast. We explore the opportunity we have to enable humans to 10x the impact they can make if we go beyond the notion of just ‘automation’. We also discuss Ajeet’s perspective on what it takes to create a remarkable software business.

I personally believe in the compounding effect as to how we can keep getting better incrementally every day. I believe very fundamentally that a healthy competition is always when you compete with yourself and not to the world, because then you have the possibility to the best in the world

While working at Freshbooks (a business software company), we realized that how only automation or how only human intervention cannot lead to a better experience. All these things needs to operate in tandem, hand in hand.

That thought led to the case: Can we bring something in this in the scene where we empower these customer facing teams to deliver a better customer experience by bringing automation together. Can we create an intersection of these and make sure that automation is enabling, augmenting human in a way, that they can deliver the customer experience, which a customer really is looking for.

During this interview, you will learn three things:

1. That too often our solutions are reactive to how people want them to work. But what if we make them much more like a GPS – with self-healing characteristics based on what’s actually happening
2. How momentum is created by being very picky about selecting your customers
3. Why the biggest impact is made when you take the mindset that every problem comes with a solution. It’s that determination that helps us win the biggest battles.