Hello Heart CEO Maayan Cohen shares her experience leading the company through a crisis. Topics discussed include empowering heart health with digital therapeutics, crisis response and business continuity, leading with empathy and collaboration, and maintaining unchanged business priorities and resilience amidst crisis.
The Hello Heart CEO prioritized her team's safety during a crisis, emphasizing the importance of unity and empathy.
Hello Heart showcased resilience and adaptability during the crisis, maintaining morale and productivity.
Deep dives
Overview of Hello Heart and its Mission
Hello Heart is a digital therapeutics company focused on empowering people to understand and improve their heart health. Their app and heart monitor allow users to track various factors related to heart health, such as blood pressure and pulse, and provide AI-driven digital coaching. They also help users catch risks in time with their risk flags. Hello Heart primarily operates in the US, targeting self-insured employers, health plans, and Medicare Advantage programs.
CEO Mayan Cohen's Experience During the Crisis
Mayan Cohen, the CEO of Hello Heart, was on a plane to a health conference in Las Vegas when she learned about the October 7th attack by Hamas on Israel. She was unable to contact her employees in Tel Aviv, some of whom were in the strike zone. After landing, she quickly returned to Tel Aviv, prioritizing her team's safety and well-being. She mobilized the team, provided support, and implemented contingency plans to ensure business continuity. Despite the challenging situation, Hello Heart's tech organization showcased resilience and adaptability.
Promoting Unity and Focus on Humanity
During the crisis, Mayan emphasized the importance of unity and standing together against terror. She encouraged her diverse team to focus on humanity and empathy rather than political or religious differences. Hello Heart organized initiatives to provide aid to displaced families and reservists, as well as support victims from all sides. The company's resilience, collaboration, and care for one another helped maintain morale and productivity. Mayan expressed the need for increased contingency planning for future crises and a commitment to continue their mission of promoting heart health.
Hello Heart, a digital platform designed to help people manage their heart health, is a U.S.-based company with offices in California and New York, and it also has a significant presence in Israel, with the majority of its roughly 80 employees there working from the Tel Aviv office.
In this week’s episode of “Podnosis,” Hello Heart CEO Maayan Cohen, who resides in Tel Aviv, shares her personal experience during a challenging moment when she was on her way to the annual HLTH conference in Las Vegas and heard about the October 7th attack by Hamas on Israel. At that moment, Cohen was unable to help get her employees, some of whom were in the strike zone, to safety. She sat down with Fierce’s Anastassia Gliadkovskaya to talk about what she did next and her strategy for leading Hello Heart through the crisis.