Becker’s Payer Issues Podcast
Legacy Systems vs. Patient Access: Transforming Payer-Provider Alliances
Apr 15, 2025
Jocelyn Wood, a Senior Solutions Consultant at Verifiable with nearly 20 years in healthcare, joins the discussion on the pressing need to upgrade outdated legacy systems in the sector. She highlights how these systems impede patient access and delay provider onboarding. The conversation also delves into the vital role of payer-provider collaboration, offering strategies for healthcare leaders to enhance efficiency. With insights from real-world examples like Midi Health's expansion, it provides a roadmap for building patient-centered, scalable networks.
13:20
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Quick takeaways
- Outdated legacy systems significantly impede provider network expansion and patient access, creating inefficiencies and delays in healthcare delivery.
- Adopting automation and integrating systems are crucial strategies for enhancing credentialing processes, thereby improving compliance and operational efficiency.
Deep dives
Challenges of Legacy Systems in Healthcare
Legacy systems pose significant challenges in the healthcare sector, particularly affecting provider networks and patient access. These outdated systems are often slow, costly, and create inefficiencies, leading to delays in patient care and a poor provider experience. Brooke West highlights that long processing times and manual errors contribute to lost revenue and hinder compliance with industry guidelines. Ultimately, these issues exacerbate wait times for patients and detract from the overall effectiveness of healthcare delivery.
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