Can AI transform a 200-year-old commercial real estate company?
In this episode, Peter High speaks with Yao Morin, Chief Technology Officer of JLL, a $24B global commercial real estate leader. Yao shares how she is leading JLL’s AI and data transformation which is reshaping how buildings are operated, how software is developed, and how employees work.
Yao details how JLL is building customer-facing AI products like the JLL Property Assistant, driving cultural change through AI literacy programs, and launching internal tools like JLL GPT that already see 17,000 daily users. She also explains why she believes Scrum teams will shrink, engineers will code less, and AI adoption will soon be table stakes across industries.
Key topics include:
- AI strategy across internal and external JLL platforms
- The APEX program for AI-driven software engineering
- Metrics for measuring AI impact beyond efficiency gains
- Ethical AI design, data privacy, and client trust
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)