Overstock Listens to Way Customer Speaks to Spur Growth

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Jimmy Budnik is Vice President of CRM for Overstock, which took home two awards at the 2020 Loyalty360 awards. They received a Gold in the Employee Engagement and Impact category and a Silver in the Technology and Trends category.

Loyalty360 CEO Mark Johnson spoke with Budnik about winning the awards and what the future holds for customer engagement at Overstock.