To celebrate the end of a unique and challenging year, Sarah is joined by podcast producer and fellow website contributor Tom Paquin to discuss their favorite conversations and lessons from the past year. Guests include:
- Jamie Beck, Sr. VP of Field Operations at Peloton
- Roel Rentmeesters, Director of Global Customer Service at Munters
- Sae Kwon, VP of Customer Experience at Cisco
- Henrietta Haavisto, Head of Service Transformation Change Management at KONE
- Tim Baines of Aston’s Advanced Services Group at Aston Business School
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