Arj and Jordan discuss how much a major data breach really matters, in the wake of Optus and Medibank's recovery to positive customer growth just six months after their respective data breaches.
They both get a little fired up when discussing commentary that takes a narrow view of the ultimate impact of the data breaches, and explore how data breach harms may be more akin to externalities like environmental pollution.
Links:
Presentation by Optus CEO about recovery from data breach (AFR - paywall) https://www.afr.com/companies/telecommunications/what-we-learned-at-optus-from-being-hacked-20230307-p5cq5j
Article about Medibank recovery (The Australian - paywall) https://www.theaustralian.com.au/business/companies/medibank-losses-13000-customers-from-cyber-attack-but-profit-up/news-story/22cf168bbb7a6ba1492f414404f61abb
Article about Medibank recovery (SMH) https://www.smh.com.au/business/companies/medibank-signs-up-new-customers-despite-damaging-hack-20230222-p5cmmo.html
AFP announcement of arrest of Sydney man for using Optus hack data for scams https://www.afp.gov.au/news-media/media-releases/man-arrested-alleged-data-breach-sms-scam
Privacy Nicks: How the Law Normalizes Surveillance https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4384541
Credits:
Music by Bensound.com