Bloomberg Talks ServiceNow CEO Bill McDermott & Miami Dolphins Owner Stephen Ross Talk AI & Innovation
Sep 16, 2025
ServiceNow's CEO discusses the launch of an AI institute in West Palm Beach, blending human intelligence with tech advancements. They delve into Florida's growth as a business hub, focusing on initiatives to create jobs and train veterans in AI. The conversation emphasizes collaboration among local leaders to foster innovation and attract companies to the area. With a commitment to developing local talent, there’s a bright vision for West Palm Beach's burgeoning economy.
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AI Augments Human Intelligence
- ServiceNow frames AI as augmenting human intelligence and driving economic opportunity rather than replacing people.
- Bill McDermott emphasizes training and job creation as core to putting AI 'in service to people.'
Partnership Built On Trust
- Bill McDermott cites his long friendship and trust with Stephen Ross as a key reason for the partnership.
- He references Ross's track record on projects like Hudson Yards and the Time Warner Center as proof of capability.
Train Locally To Create AI Jobs
- Build local training programs to lift regional workforces into AI roles and better-paying jobs.
- Create applied institutes that prototype solutions quickly and move them into the market.