#94 I Just Lost My Job, What Do You Say Next

A reporter for a financial planning magazine recently asked me when a client loses their job, what emotional support should they expect from the planner? How can the planner best respond to the emotions of the client? What emotions can the planner expect to experience?  That’s something I have never pondered specifically, and I thought it might be interesting to explore. Let's just start from the most obvious what from the client's expectation. What type of emotional support are they expecting in this first conversation with the planner? 

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