This is the thirteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses.
Previously, in Social CRM, Customer Centric and Agile Business, I spoke to Laurence Buchanan who is Head of CRM & Social CRM at Capgemini here in the UK.
Today, I wanted to Michael Hill of complaintsrgreat.com, a business that specialises in helping businesses manage customer complaints better.
Punk CX: Customer Experience Insights with Adrian Swinscoe