Becker’s Healthcare Podcast Driving Growth and Financial Sustainability in Hospice Care with Lindsay Myers of Chapters Health System
Nov 14, 2025
Lindsay Myers, with 25 years in healthcare finance, is the VP of Revenue Cycle and HIM at Chapters Health System. She delves into scaling hospice operations through automation and strategic affiliations. Lindsay highlights the shift towards value-based care, addressing challenges with Medicaid changes and unfunded patients. She shares insights on workforce retention, emphasizing a culture-driven approach to tackling labor shortages. With a focus on technology, she discusses using AI to enhance staff efficiency, showcasing her vision for financial sustainability in hospice care.
AI Snips
Chapters
Transcript
Episode notes
Hospice Is A Natural Fit For Value-Based Care
- Hospice experience aligns naturally with value-based care due to cost-effective home-based services and high patient satisfaction.
- Chapters intends to partner with ACOs and plans to expand care upstream to manage chronic illness earlier.
Growth Through Strategic Affiliations
- Chapters has grown through multiple strategic affiliations with community hospices across the U.S.
- These affiliations brought economies of scale and intellectual capital used to offer MSO and consultative services.
Medicaid Changes Will Increase Unfunded Care
- Regulatory and Medicaid changes are driving an expected rise in unfunded patients and charity care pressure.
- Revenue cycle must optimize workflows and increase automation to offset margin impacts from rising bad debt.