The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Joel Passen of Sturdy.ai on Delivering Value with Clean Data and Being All-in on AI Before It Was Cool | Episode 010
Joel Passen might not be your go-to guest for a Customer Success podcast as he has spent the majority of his career leading revenue teams. But after just a few minutes of discussion, you quickly realize that Joel intimately understands what it takes to deliver on the customer journey and value outcomes for customers post-sale.
In this episode, we discuss how he and his team at Sturdy.ai are helping their customers prevent churn with data and AI driven intelligence. We also get into the weeds about data in and between systems, CS' position within organizations and delivering customer value digitally.
Enjoy, I know I sure did!
Joel's LinkedIn: https://www.linkedin.com/in/joelpassen/
Sturdy: https://www.sturdy.ai/
Resources Mentioned in this Episode:
- Kenn So - Writer at Generational: https://www.generational.pub/
- G2 - B2B Buyer Behavior Trends Article: https://learn.g2.com/software-buyer-behavior-trends
- Tomasz Tunguz - https://tomtunguz.com/
- Book: Power and Prediction: The Disruptive Economics of Artificial Intelligence
- Book: The Checklist Manifesto
- Tool: Gamma - https://gamma.app/ - build presentations with AI
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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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