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Relentless Health Value™

EP438: Recognizing Cognitive Dissonance and Thinking About How to Overcome It When in the Belly of the Beast, With John Lee, MD

May 30, 2024
Dr. John Lee, an ER physician and chief medical information officer, discusses navigating cognitive dissonance in healthcare, highlighting the importance of celebrating small wins, fostering a supportive culture, and driving incremental improvements. He emphasizes the challenges of delivering better patient care within a system that values financial incentives over preventive care and the significance of aligning actions with personal values despite obstacles.
38:58

Episode guests

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Quick takeaways

  • Healthcare professionals face cognitive dissonance navigating beliefs and actions in large organizations.
  • Supportive culture, celebrating small wins, and incremental improvements aid in addressing healthcare challenges.

Deep dives

Recognizing Cognitive Dissonance in Healthcare

Cognitive dissonance is prevalent in the healthcare industry, arising when actions conflict with beliefs or when contradictory beliefs coexist. This phenomenon is challenging in healthcare, especially for clinicians close to patients, as they witness firsthand the consequences of their actions. However, as individuals move further from direct patient care, connecting actions to downstream impacts becomes more complex. The podcast explores how moral injury and burnout are commonly associated with clinicians and professionals navigating cognitive dissonance, emphasizing the need to address this internal conflict.

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