TEI 139: Crisis management for product managers – with Jim Parham

Global Product Management Talk is pleased to bring you the next episode of... The Everyday Innovator with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode:  The topic of this episode is crisis management — meaning a crisis that threatens the reputation of a brand or product. When a crisis happens that involves a product, the product manager is expected to help with the issues. Also, as you take on more leadership responsibilities, it becomes more likely, if a crisis occurs, that you’ll be part of the team helping to manage the problem. No organization wants to be in a crisis, but when it happens, people who know how to respond are highly valued. To learn more about managing a crisis, I spoke with Jim Parham. Jim is the Chief Operating Officer at Hirons, an advertising and public relations company based in Indianapolis. He is also a lead Crisis Communication Manager and fondly known by customers and employees as the Professor, in part for his deep thinking as well for teaching part-time at Indiana University. He brings a background in journalism and senior leadership of large organizations, including serving as VP of Marketing. I hope you are not involved in a crisis management situation, but when it happens, knowing what Jim shares will help you be proactive instead of reactive.