CX Today's Charlie Mitchell introduces a beginner's discussion about contact center AI. For this conversation, he's joined by two industry experts:
- Anders Ruge, a Senior AI Solution Architect at Puzzel
- Martin Hill Wilson, the Founder of Brainfood Consulting
During the video both contact center experts consider:
- The many AI use cases beyond customer-facing bots
- How bots have evolved over the past five to ten years
- Where to start with contact center AI
Halfway through the recording, Ruge also shares a demo of a contact center bot, bringing to life how much simpler it now is to deploy the technology.
