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What might help disabled people’s hospital stays go more smoothly? You'll find a transcript in the related links section.

Stacy is blind and in kidney failure but has been handed leaflets detailing her dialysis and transplant options in print, which she can’t read. Will the new NHS England Accessible Information Standard, which comes into full effect on 31 July, help her?

Steph’s disabled daughter Daisy spends lots of time in hospital too. She often gets examined without being spoken to properly first. They are going to try wearing #hellomynameis badges to see if it makes a positive difference.

Listen as Stacy and Steph compare notes on their hospital experiences.

With Emma Tracey and Kathleen Hawkins.