The Landlord Tech Company That Turned Security Deposits Into a Monthly Fee
Oct 31, 2023
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Rhino offers a monthly fee alternative to security deposits, but the money is never returned. Poorer people pay more, some renters pay for places they no longer live, and no one can reach the company by phone. The podcast explores the impact of such landlord tech companies, lawsuits, and the lack of transparency and frustration faced by renters dealing with Rhino's fees.
Rhino offers a non-refundable monthly fee instead of security deposits, but renters end up paying more in the long run.
Rhino's service disproportionately affects renters with lower incomes and weaker credit, contributing to a 'poverty tax'.
Deep dives
Real Page and Yardi Lawsuits and DOJ Investigation
The podcast episode discusses the lawsuits and DOJ investigation surrounding Real Page and Yardi, two companies that provided rent-setting software for landlords. The lawsuits claim that these companies, by setting the rent for multiple landlords using their own proprietary algorithms, eliminated competition and violated federal law. The DOJ has recently filed a request for comment and may officially join in the class action hearing against Real Page.
Rhino: A New Middleman in Rental Security Deposits
The podcast episode explores the company Rhino and its role in rental security deposits. Rhino offers renters the option to pay a non-refundable monthly fee instead of a security deposit. While marketed as a solution to the high upfront costs of security deposits, renters actually end up paying more in the long run with Rhino's service. Moreover, Rhino's communication with renters is limited, with no option for phone calls and lackluster customer service. The company is also lobbying to change laws to mandate their service, creating a new middleman that benefits landlords and burdens renters.
Rhino's Non-Refundable Monthly Fee and Lack of Communication
The podcast episode highlights how Rhino's non-refundable monthly fee system works. Renters pay a monthly fee to insure their landlords against apartment damages, but renters themselves have no insurance. Furthermore, Rhino can bill renters for damages even after they have moved out, leaving many renters struggling to get refunds or communicate with Rhino. The lack of phone support and confusing responses exacerbate the frustration for renters.
Rhino and the Poverty Tax for Renters
The podcast episode sheds light on the concept of a 'poverty tax' and how Rhino's service contributes to it. Renters who can't afford upfront security deposits end up paying higher fees to Rhino, putting them at a financial disadvantage. Rhino's service disproportionately affects those with lower incomes and weaker credit. The lack of options and difficulties in communication make it challenging for renters to fight back against unfair charges, further perpetuating the poverty tax.
Rhino sounds like a good deal at first. When people move into a new apartment, they often have to pay a large lump sum security deposit to their landlord. For people who can’t pay, Rhino offers to bill them a little bit every month in lieu of the deposit. But there’s a catch: unlike security deposits, money sent to Rhino is never returned. The company uses algorithms to make the wealthy pay less than poorer people, some renters are still paying for places where they no longer live and no one, including landlords, can get the service on the phone.
This week on Cyber, Motherboard writer Roshan Abraham comes on to discuss his investigation into Rhino.
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