97: Leading Change During A Crisis – April Armstrong

Leading complex changes – especially during a crisis – requires leaders to be master balancers in that they have to manage both the human aspects of change , e.g., resistance to change, motivation, and consensus decision making, as well as the more technical aspects of change, e.g. What concern do we attack first? How do priorities shift over the life of a complex change? We hear the details from change expert, April Armstrong.