Quentin Misenheimer, Chief People Officer at Garlock Flexible, shares his journey from HR leadership at Newell Rubbermaid to transforming talent development at Rollins. In this episode, he dives into the power of succession planning, how he built a leadership pipeline that still thrives today, and the lessons learned from an HR initiative that didn’t go as planned. He also reflects on what makes an HR leader truly impactful—understanding the business, building strong relationships, and treating HR as a customer service function. With over 25 years of experience, including a military background that shaped his leadership style, Quentin offers invaluable insights for HR leaders looking to drive meaningful change.