S2E14: Motorists face roadblocks in getting refunds for expired Malaysian Touch 'n Go cards - The Big Story

Synopsis: The Straits Times analyses Singapore's latest news and announcements.

Motorists driving to Malaysia are having to jump through hoops to get a refund for the unused balance in their Touch 'n Go highway toll cards, which are deactivated after 12 months of disuse. 

Some have been trying for five months, since the land borders between the two countries reopened in April after two years of pandemic-induced closure.

Senior transport correspondent Christopher Tan talks about some of the motorists' experiences in trying to get a refund. He also shares alternatives to the Touch 'n Go cards that motorists can use, to pay for the road tolls.

Produced by: ST Video team

Edited by: ST Video team and Penelope Lee

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