Growing Your Firm | Strategies for Accountants, CPA's, Bookkeepers , and Tax Professionals
AI in Accounting, How to Offboard Clients, Optimizing Your Firm w/Billy Angelo
Aug 1, 2024
In this engaging conversation, Billy Angelo, a managing partner with over 20 years of accounting expertise, discusses key strategies for navigating the accounting landscape. He delves into the process of offboarding clients to focus on core strengths, emphasizing the balance between revenue and fulfillment. Billy highlights the impact of AI innovations in accounting, showcasing tools that enhance efficiency and creativity. The duo also tackles the challenges of tax season, stressing the importance of effective communication and ethical pricing for strong client relationships.
38:14
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Quick takeaways
- Offboarding clients strategically allowed the firm to enhance service quality and build deeper, ongoing relationships with remaining clients.
- Integrating AI in a supportive role helped the firm improve decision-making processes while maintaining essential human oversight in client interactions.
Deep dives
Strategic Off-Boarding of Clients
The firm made a significant decision to off-board over half of its 1040 clients to focus on work that aligns better with their strengths and interests. This deliberate reduction in client numbers resulted in the loss of substantial revenue, but the firm deemed it necessary to enhance the value provided to remaining clients. The change aimed to move away from commoditized services, which often involve minimal client engagement, requiring only annual interactions and resulting in transactional relationships. By narrowing their focus, the firm not only improved its service offerings but also alleviated stress during the busy tax season, allowing them to concentrate on clients who needed year-round support.
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