The 90th Percentile: An Unconventional Leadership Podcast Episode 167: Flexible, Focused, and Future-Ready—L&D at Wright Service Corp.
Jun 25, 2025
Rose Christensen, Senior Learning & Development leader at Wright Service Corp., discusses innovative leadership strategies for a diverse workforce. She reveals how COVID reshaped hiring practices, enabling remote roles focused on skills. Rose emphasizes flexible workplace policies and engaging learning methods for field employees. She shares success stories of scalable leadership programs and the contagious nature of leadership behavior. Her insights on building strong relationships and executive buy-in offer a roadmap for L&D growth.
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Location Is Secondary To Critical Skills
- COVID forced Wright Service Corp. to rethink location constraints and accept remote niche hires.
- Rose Christensen credits success to prioritizing KSAs over local geography for specialized roles.
Make Hybrid Work Policy Explicit
- Put clear, fair hybrid policies in place so flexibility is consistent across the company.
- Define expectations (e.g., dedicated workstation requires three office days) to keep things equitable.
Design Learning For Mobile Field Workers
- Meet field employees where they are with virtual, mobile, and bite-sized learning.
- Offer synchronous cohorts in short increments and follow with self-directed resources for flexibility.