Navigating Change Management Challenges in AI Implementation with Vivek Mahapatra

Vivek Mahapatra, Vice President of Go To Market at Salesforce AI, shares his expertise in AI implementation and change management. He discusses the practical applications of AI in enhancing customer service and highlights common pitfalls during its adoption. Vivek emphasizes the critical role of structured change management and internal alignment among teams. He also explores the balance between quick wins and long-term transformation, offering insights into successful AI strategies in various industries.