One of our all-time favorite business books is The Experience Economy: Work Is Theater and Every Business a Stage, by B. Joseph Pine and James H. Gilmore, which was published in 1999. Dan Morris and Ron Baker developed a CPE course based upon this content, applying it to professional knowledge firms. The book has recently been updated, and we are honored to be able to have B. Joseph Pine on the show to discuss this work, along with his other books: The Laws of Managing and Infinite Possibility. Folks, you don't want to miss this show. Pine's work will cause you to rethink how you create and deliver value to your customers, and what they are really buying.
The Soul of Enterprise: Business in the Transformation Economy by THRESHOLD