A Gathering Spot - Aliya Khan

Hospitality is about bringing people together from all walks of life. Sometimes you know them, sometimes you don't. It’s about experiencing new things in life with others.

The environment, the experience and the memory all add up to play important roles in delivering hospitality.

Often it can be the small things that make an experience so much more meaningful. You want to make sure all your guests' needs are met, even the small ones. It shows thoughtfulness and caring

You can learn so much from watching people. You’ll learn what they like and dislike and can use that to make a hospitality experience more relatable and enjoyable.

When you embrace change, you always see everything as an opportunity. You need to find a positive outlook and build that culture in your work and life.

Surround yourself with people who have the same view on change as you do. That way when you are going through change, they can help you get through it if you struggle.

Everything in a restaurant is designed to work together to create a memorable experience.

You want to celebrate the core foundational pieces of a hotel or restaurant when taking it over. You can update some things but it’s worth keeping some core things the same.

A Gathering Spot - Aliya Khan - Episode # 035