Big Technology Podcast

AI Adoption Challenges, Waymo’s Big Expansion, Amazon hits $2 Trillion

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Jun 28, 2024
Ranjan Roy, a tech analyst from Margins, returns to discuss the latest in technology. He dives into the struggle companies face in effectively integrating AI, raising questions about an impending 'trough of disillusionment.' The conversation critiques the increasing influence of consultants in AI projects. Ranjan also explores Waymo's significant expansion of its robo-taxi service in San Francisco, comparing it with Tesla's approach. Additionally, he highlights Amazon's new strategy of relying on Chinese shipping, which could impact its reputation and service quality.
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ANECDOTE

AI Tool Failures

  • An AI tool at Cargill couldn't identify the company's executive team.
  • At Eli Lilly, another AI tool gave incorrect answers about expense policies.
INSIGHT

AI Disillusionment

  • Companies are facing challenges implementing AI, potentially leading to disillusionment.
  • AI's effectiveness depends on well-structured data and clear prompts.
ADVICE

AI Implementation Strategy

  • Integrate AI tools directly into business units, not separate innovation teams.
  • Encourage individual-level adoption for smaller, more manageable AI applications.
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