The A.I. Advantage Show™ Evolvepreneur® AIS002:053 [Jason Souloglou] The AI Advantage for Retailers
Welcome to the Evolvepreneur A.I. Advantage Show
Join me, Richard Wray, to gain the A.I. Advantage today where we dive deep into the transformative power of A.I. to help fast-track your business.
My very special guest today is Jason Souloglou ...
Jason Souloglou is a serial entrepreneur with a mission: He wants technology to serve humanity- not vice versa. From PhD to Apple’s Rosetta and IBM, today, he is a proud CEO of SeeChange, a visual AI platform that detects risks for quick resolution in the physical world. SeaChange was inspired by the idea of making cameras more intelligent and able to understand what they see, by breaking down scenes into building blocks like objects, people, and their relationships. The technology has proven challenging to deploy in the real world, with many false positives that require extensive effort to remove. However, SeeChange has found success focusing on high-value use cases in the retail industry, such as improving self-checkout experiences and reducing theft and safety incidents. Beyond retail, the technology could be applied to other controlled environments like prisons to help identify potential conflicts before they escalate.
Key Moments:
- Applying AI/computer vision to real-world scenarios requires a lot of effort to remove false positives and adapt to the messiness and unpredictability of the real world.
- Breaking down visual scenarios into modular "building blocks" of objects, relationships, and attributes allows for more complex and nuanced understanding.
- Retail environments provide high-value use cases for this type of computer vision technology, like improving self-checkout, reducing theft/shrinkage, and enhancing staff productivity.
- The technology can help reduce confrontation and conflict with customers by providing gentle nudges/prompts rather than direct accusations.
- The system can also detect suspicious behaviors like item concealment and unpaid items, while maintaining an assumption of innocence.
- Incorporating social considerations is important, like identifying when shoplifting may be driven by desperation rather than malice.
- The technology can be applied beyond retail, such as in prison environments to help preempt violence.
- Developing effective models requires a collaborative, human-centric approach rather than a purely profit-driven one.
- Return on investment for retailers can be seen within 6 months depending on the capabilities enabled.
- The key is balancing business needs with a focus on benefiting humanity, which is possible but requires intentionality.
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