Today on the show we have David Sakamoto, VP of Customer Success at GitLab.
In this episode, we talked about how David remembers names leading a team of over 200 people, the biggest differences between company giants like Cisco and hyper-growth startups like GitLab, and what David’s vision is for Customer Success at GitLab.
We also discussed why a CS team should be orchestrating the customer experience across the board, the hiring process at GitLab, and how to maintain your company culture and values during rapid company scaling.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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