Talking About Organizations Podcast 88: Social Defenses Against Anxiety -- Isabel Menzies (Part 1)
Apr 12, 2022
Isabel Menzies, a researcher who conducted a classic study on social systems as a defense against anxiety, discusses the odd methods a teaching hospital developed to protect nurses from anxiety. These methods violated nursing students' expectations and caused them to quit. The podcast explores the challenges in effectively training nursing students while using them as a resource in the hospital, the role of emotional labor and coping mechanisms, and the impact of detachment and empathy in healthcare.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 5min
Analyzing Training and Resource Utilization in the NHS
05:00 • 4min
Failed Study and Resonating Challenges in Change Management
08:57 • 13min
The Role of Emotional Labor and Coping Mechanisms
21:48 • 2min
Detachment, Empathy, and Deprivation of Personal Satisfactions in Healthcare
23:32 • 3min
Social Defenses Against Anxiety in a Hospital Setting
27:00 • 21min