HBR IdeaCast HBR Presents: After Hours
Apr 11, 2019
Dive into the competitive landscape of food delivery services and the lessons learned from Boeing's recent crisis management. Explore the impact of urban development on delivery trends and the split between restaurants. Delve into how platforms like Uber are reshaping the restaurant industry, presenting both opportunities and challenges. Gain insight into the essential need for transparency and trust in corporate crises. Plus, enjoy a discussion on the Netflix series 'After Life' and tech insights from a leading analysis site.
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Episode notes
Hudson Yards Visit
- Mihir Desai visited Hudson Yards, a massive new real estate project in New York City.
- He was impressed by the scale and the crowds at the newly opened shopping mall.
Food Delivery Economics
- Food delivery economics are challenging due to the three-way split between the platform, driver, and restaurant.
- Venture capital investments are subsidizing current demand, creating uncertainty about true costs and market size.
Three-Party Platform Inefficiency
- Unlike ridesharing's two-party platform, food delivery involves three, creating inefficiencies.
- High-value brands like Starbucks can negotiate better deals with delivery platforms.
