Episode 276 - More Metric Mania

What you can measure you can manage. Tying metrics to strategy has become critical in business, and this can create all sorts of moral hazards. An article from the September-October 2019 issue of Harvard Business Review explored some of these hazards in "Don't Let Metrics Undermine Your Business," by Michael Harris and Bill Tayler. Join Ed and Ron as they discuss why "what you can measure you can manage" is actually dangerous thinking, and what to do instead.