In this episode of Growth Pills, I unpack three shifts that are quietly breaking the old CS model.1 - Products are no longer selling features. They are delivering outcomes, fast. AI sets a new bar for time-to-value and customers expect results, not potential.2- Pricing is moving from access to usage. Consumption models force proof, not promises, and make renewals evidence-led in a world where switching is easy.3- And customers are no longer learning from your team. They are learning from AI, arriving smarter, faster, and expecting deeply relevant guidance.Ignore these shifts and CS becomes irrelevant.Master them and it becomes your strongest growth engine.
This is Growth!