ON TODAY’S EPISODE:
Starting a new CSM position is exciting. But how do you actually get started and what should the first weeks look like? In this episode of Impact Weekly, we've got you covered. Lincoln and Johan discuss the importance of setting clear goals and direction during the first few months of a new role and provide a framework for establishing a 90-day plan.

THIS WEEK’S QUESTION:
“I'm new at my job. What should my first 90 days be?”

TOPICS BEING ADDRESSED:
* The struggles and opportunities of starting a new role
* The 3-month journey of a new CSM
* Creating your own success plan

QUOTES:
Lincoln Murphy (02:21): “Going into a new role, you need to know what you need to accomplish.”

Johan Nilsson (03:11): “The first few weeks or even 90 days, can be like a roller coaster when it comes to the confidence you have in being able to do the job”

Lincoln Murphy (08:15): “Each month essentially has a theme: establishing, optimizing, and accelerating”

Lincoln Murphy (11:29): “You need to make sure that you're not falling into the negative trap of feeling like an imposter.”

Lincoln Murphy (14:05): “Nobody has any delusions that you're gonna just know everything “

Johan Nilsson (15:58): “You have to kind of own the way to get there.”

Lincoln Murphy (20:45): “We're not trying to change anything. We're just trying to figure out how we can optimize that and be the most efficient in our role as possible.”

Lincoln Murphy (23:23): “Optimizing is always gonna be a part of whatever we do.”

Do you want more of this? Check out Impact Academy for interactive Customer Success training programs. https://www.impactdemy.com/

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