Dr. John Curran 'Two tribes go to war. Dealing with conflict as part of Design'

In this episode, I caught up with Dr. John Curran, a London-based anthropologist. Now, we met in Service Design Days in Barcelona where John was giving a keynote on conflict, and how important it is to deal with this conflict, not only in the design process but also the broader impact to the business itself.

Links from episode

• Johns Service Design Days keynote
• John on Twitter
• Johns website

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