Round Table China Costly & chaotic maintenance services
Mar 21, 2025
The home repair industry in China boasts incredible convenience, allowing customers to book technicians online. However, recent investigations uncover deceptive practices, including overcharging and exaggerated faults. Consumers face challenges like inconsistent service quality and unreasonable charges. Meanwhile, the DIY movement gains momentum, celebrating the joy of home repairs and empowerment through online resources. The discussion also touches on the beauty of spring as magnolia blossoms adorn Beijing, intertwining the wonders of home improvement with artistic and culinary delights.
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Home Repair Platform Overcharging
- A major Chinese home repair platform was exposed for overcharging customers.
- Technicians were instructed to inflate costs by falsely reporting faults and replacing unnecessary parts.
Transparency Issues
- Despite boasting transparency, online platforms face similar complaints about unreasonable charges and poor service.
- Many consumers share negative experiences on social media, highlighting a persistent issue in the industry.
Direct Company Repairs
- Heyang shares positive experiences with direct company repair services due to review systems.
- These systems deter bad service and often provide better experiences than online platforms.