Restaurant Unstoppable with Eric Cacciatore 599: Nikky Phinyawatana on Making It Fun
Nikky grew up in Bangkok, Thailand and ventured to Dallas, Texas. She received her Bachelors in Business Administration majoring in Entrepreneur Studies and Marketing from Babson College, in Wellesley, Massachusetts. She continued her studies at El Centro College Culinary School in Dallas, Texas. Since opening Asian Mint in 2004, Phinyawatan has received countless awards and accolades. Over the past 15 years Asian Mint has scaled to three locations within Dallas. In 2018, Nikky took a crack at the fast-casual world with Enjoy Mint, where they serve fast, fresh, Thai Bowls.
Show notes… Favorite success quote or mantra:Just go out and do it
In this episode with Nikky Phinyawatana, we discuss:- Studying entrepreneurship
- Studying at Babson College
- Nikky's mentors
- Learning from observing
- Nikky's upbringing and how it influenced her entrepreneur mentality
- Her father as a mentor
- The importance of having a clear vision and a solid business plan
- Teach by showing not telling
- Failures and overcoming them
- The importance of getting legal paperwork correct prior to opening
- Doing it yourself
- Educating your guests/fans
- You must be authentic
- Have a marketing plan
- Social media marketing
- Kiosk ordering in fast casual
- You must be able to showcase what you sell
- Live and breathe your culture to pass it on to your staff
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Knowledge bombs- Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Humbling, grateful, authentic
- What is your biggest weakness?
- Move to fast sometimes
- What's one question you ask or thing you look for during an interview?
- Passion
- What's a current challenge? How are you dealing with it?
- Keeping people motivated all the time. Stay motivated.
- Share one code of conduct or behavior you teach your team?
- Inspire yourself and others
- What is one uncommon standard of service you teach your staff?
- Do your best with the best intentions
- What's one book we must read to become a better person or restaurant owner?
- One Minute Manager by Ken Blanchard and Spencer Johnson GET THIS BOOK FOR FREE AT AUDIBLE.COM
- What's the one thing you feel restaurateurs don't know well enough or do often enough?
- Compliment your employees. Be specific in your compliments.
- What's one piece of technology you've adopted within your four walls restaurant and how has it influence operations?
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Do what you love, love what you do
- Make sure you put your family and friends first
- Know your priorities
Instagram: @nikkyfeedingsouls @asianmint @enjoymintkitchen
YouTube channel: Nikky Feeding Souls
Thanks for listening!Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below!
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Huge thanks to Nikky Phinyawatana for joining me for another awesome episode. Until next time!
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