iGaming Daily Ep 645: Is Your Supply Chain Fine, or Fine Worthy?
Nov 11, 2025
Warren Russell, CEO of eyeDP, and Neal Luke, Principal Consultant at Luke ARC, dive into the crucial importance of supply chain due diligence in iGaming. They discuss regulatory and reputational risks posed by weak supplier checks, emphasizing that due diligence is as vital as customer KYC. The duo explores the UKGC's expectations for operators and how AI can enhance compliance processes by streamlining document reviews. Additionally, they highlight the need for a hybrid approach combining technology with human oversight to tackle complex cases effectively.
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Episode notes
Weak Suppliers Topple Businesses
- Supply-chain risk equals customer KYC risk because partners can introduce criminality or reputational damage.
- Warren Russell warns one weak supplier can topple an operator like a stack of cards.
Apply Proportional Due Diligence
- Do perform proportional due diligence and contract clauses allowing exit if third parties cause noncompliance.
- Neal Luke stresses monitoring, documentation and escalation proportionate to partner size and risk.
Clients Drop Partners After Geopolitical Events
- Warren recounts clients avoiding jurisdictions after geopolitical events to prevent reputational fallout.
- He notes businesses sometimes contractually cut ties to avoid negative publicity from supplier links.