The luxury travel segment has always been about high-touch service and premium experiences. In a rapidly changing post-pandemic world where AI turns the service model upside down, over-the-top experiences collide with sustainability concerns, and a renewed appreciation for authentic engagement fosters an even more fragmented landscape of travel providers, what does that mean for the luxury market?

In this episode, guests, Stuart Greif, Chief Innovation and Strategy Officer at Forbes Travel Guide, and Jim Bendt, owner of Pique Travel, a luxury travel agency in Minnesota, join the pod to share their unique perspective on the future of luxury travel.

It’s a segment of the market that is challenging its own traditional ideas, welcoming new and different types of travelers and experiences, and diving into new technology with both feet.

• What exactly is “luxury travel”, anyway?
• The intersection of high touch and high tech
• What does the “Connected Trip” mean in a new AI-driven world
• Can luxury travel be sustainable?
• Who is the luxury traveler? It might not be who you think

Follows:

Gilad Berenstein - host

Cara Whitehill - host

Stuart Greif - guest

Jim Bendt - guest

Go Deeper:

Trend Report: What We Learned at Virtuoso Travel Week 2023 Virtuoso

Can Luxury Travel Be Sustainable? Sustainable Travel International

Gen Zs don’t have a lot of money, but they’re traveling anyway CNBC

8 things to know about the future of luxury travel The Points Guy

Future of luxury travel: The latest trends shaping the luxury travel industry Deloitte