How Trust Works: Peter Kim on the science of how relationships are built, broken, and repaired

EPISODE 1652: In this KEEN ON show, Andrew talks to Peter Kim, author of HOW TRUST WORKS, about the science of how relationships are built, broken, and repaired.

Dr. Peter H. Kim is a Professor of Management and Organization at the University of Southern California’s Marshall School of Business. He received his Ph.D. in Organizational Behavior from Northwestern University’s Kellogg Graduate School of Management. Dr. Kim’s research concerns the dynamics of social misperception, with a particular focus on the violation and repair of trust. This research has been published in the world’s leading scientific journals across management and psychology. It has received ten national / international awards from organizations including the American Psychological Association, the Academy of Management, and the International Association for Conflict Management. This work has also been supported by multiple funding sources including the National Science Foundation, the State Farm Foundation, and the Kellogg Dispute Resolution Research Center. Based on his research, Dr. Kim has been invited to give talks at business schools, companies, and other organizations around the globe. He has also drawn on his expertise to develop and teach some of the most highly rated M.B.A. courses and executive training programs at his University. Popular accounts of his research have appeared in The Atlantic, The New York Times, The Washington Post, The Economist, NPR, and more. His first book, based on two decades of his original research on trust repair, will be published by Flatiron Books in August 2023.

Named as one of the "100 most connected men" by GQ magazine, Andrew Keen is amongst the world's best known broadcasters and commentators. In addition to presenting KEEN ON, he is the host of the long-running How To Fix Democracy show. He is also the author of four prescient books about digital technology: CULT OF THE AMATEUR, DIGITAL VERTIGO, THE INTERNET IS NOT THE ANSWER and HOW TO FIX THE FUTURE. Andrew lives in San Francisco, is married to Cassandra Knight, Google's VP of Litigation & Discovery, and has two grown children.