Make More Contacts Over The Phone With Brian Podolak

Communication Tips you'll learn today on The Sales Podcast...

• Native New Yorker
• Learned patience and how to work with a culture that is not motivated by money in Costa Rica
• How to motivate people
• Grew a call center to 600 employees
• Looked at quality of life
• Gave unlimited vacation time
• Helped him relax and calm down, which was healthier
• He had to be within two bus stops for his workers, so location was key

Take the 1,000-call AI challenge to make more sales with outbound calling."

• People today are looking at quality of life as well now in the post-COVID world
• People understand their worth now
• He is paying his people better
• Create a better culture to offset lower salary if you can't match your competitors

Chris Orlob discusses using AI to close more sales on The Sales Podcast #233

• Working in the B2C world to return calls to leads and transfer to a sales rep
• Calls are so rare post-COVID, so making calls can be more effective today
• Multi-media, multi-step follow-up is key
• He's creating a contact-solution vs. a call-center-solution
• He has a conversational AI product
• Personalized greetings
• Tied to your CRM, i.e., tokenization
• Does a TO—turnover—quickly when the system doesn't know how to answer
• People want to be more direct and get to the point faster
• The AI has to listen
• We don't listen to learn, we listen to reply
• Listen to understand
• Your AI can keep you
  • Conversational
  • Consistent
  • Compliant
  • Cost-effective
• You need 10-agents at least to benefit from his software
• It's an all-in solution
• He's the gas of the fire, not the spark
• It's a model that has to be trained by humans
• Get your sales cycle dialed in before you bring in AI

Sales Growth Tools Mentioned In The Sales Podcast

• Take the 1,000-call challenge at Vocodia