My Daily Business Podcast A quick tool for systems success
In this episode, Fiona shares a tactic for evaluating and improving business systems by mapping out the customer journey and identifying areas where there may be bottlenecks or a lack of resources. Fiona provides a step-by-step guide for drawing out the customer journey map and offers suggestions for addressing system issues. Tune in!
You'll Learn How To:
- Rebranding and the tedious admin work that goes with it
- Customer journey map and the buyer cycle
- Mapping out the customer journey on paper
- Identifying bottlenecks and drop-offs in the customer journey
- Finding solutions to fix the system
- Examples of systems that need fixing
- Importance of figuring out what is wrong with the system.
Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff
Connect and get in touch with My Daily Business
Special thanks to our sponsor, Vanta AI. Get $1000 off at vanta.com/mydailybusiness
Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching.
Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript.
Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.