Ethical problems arise in hourly billing due to the misalignment of interests created by the system. It’s hard to be a good citizen in a bad culture. Professionals who use hourly billing may not have malevolent motives when engaging in padding their hours. The problem is professionals pad their timesheets because sometimes they know that the value of the service they provide is worth more than the time spent. Join Ed and Ron as they discuss the ethical and professional issues of hourly billing versus pricing in advance.
The Soul of Enterprise: Business in the Transformation Economy by THRESHOLD