Heroes and the craft of customer support - Interview with Nick Francis

Heroes and the craft of customer support - Interview with Nick Francis, CEO and co-founder of HelpScout, a Saas software company that provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Nick joins me today to talk about the ‘craft’ of customer support, making support and contact centre agents heroes and their latest Customer Support Survey.