Becker’s Healthcare Podcast Shawn Shuman, Director, Medical Management, Peak Health
Jul 13, 2025
Explore how healthcare access barriers are being tackled to enhance member satisfaction. Discover innovative care management strategies that prioritize health equity and improve health outcomes in West Virginia. Delve into the changing regulatory landscape and the impact of quality audits and provider collaboration. Learn the importance of member engagement in driving positive experiences while balancing cost reduction and quality improvement.
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Focus on Health Outcomes
- Peak Health prioritizes improving health outcomes and trajectories within West Virginia communities.
- Thorough utilization and quality audits ensure the highest care standards and provider collaboration.
Barrier Removal Boosts Satisfaction
- Removing barriers to healthcare access is essential for improving member satisfaction.
- Coordinated care management helps members access appointments and community resources effectively.
Personalized Care Management Example
- Peak Health enrolls high-utilizer members into a program called Peak Cares offering personalized care management.
- Members get one care manager and one number to navigate and access needed healthcare services seamlessly.