Customer empathy in healthtech | Alex Svitnev (VP of customer success at Janus Health)

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Alex Svitnev is the VP of customer success at Janus Health. Janus Health is changing the way the healthcare revenue cycle functions. Billions of dollars are left uncollected due to poor processes and inconsistent human decision making. Janus studies end-user behavior within the revenue cycle and determines the optimal path for each process. Real-time predictive recommendations are made to human workers to guide them on the next best action to perform with every claim. Janus also automates steps in a process or end-to-end workflows using a proprietary platform that is highly scalable and modular. Managers and executives receive actionable insights into people, productivity and processes, allowing them to optimally allocate and manage resources.

In this episode, Alex talks about:

-Why customer success is crucial
-Why product managers need to spend time with their customers
-Market penetration strategies
-The importance of collaborating and sharing knowledge

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-LinkedIn: https://www.linkedin.com/in/alexey-svitnev/

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Music used:

-Daystar - Sugar Cookie

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